What are care management solutions?

End-to-end care management solutions provide an integrated system supporting providers in delivering and coordinating care across different services and settings. These solutions streamline everything from client assessments and care planning to ongoing monitoring and reporting. 

By using a single platform, providers can ensure that all aspects of a person’s care journey are connected, reducing inefficiencies and improving overall service delivery.

Key benefits of end-to-end care management solutions

Streamlined processes

Managing care across multiple providers and services can be complex. An end-to-end solution simplifies workflows by consolidating tasks such as:

• Scheduling and calendar management
• Documentation and record-keeping
• Communication and task automation
• Reporting and compliance tracking

By bringing these elements together, providers can focus more on delivering quality care rather than juggling administrative tasks.

Enhanced client engagement

A key component of better health outcomes is ensuring clients are actively involved in their care. Care management solutions provide features that encourage engagement, such as secure messaging, personalised care plans and mobile access to health records. 

With these tools at their fingertips, clients feel more in control of their health journey, leading to better adherence to treatment plans and improved satisfaction. 

Family members and friends can also benefit from these features by staying informed about their loved one’s care plans and progress. This support network can play a crucial role in encouraging adherence to treatment plans and fostering a more collaborative approach to care.

Automated invoicing and claiming

Automating routine tasks such as compliance tracking, reporting and billing reduces the time spent on paperwork. This leads to faster processing of claims and authorisations and increased efficiency in scheduling and resource allocation. What’s more, it improves the accuracy of client records and frees up more time to be dedicated to client care.

MYP’s automated invoicing and claiming features integrate seamlessly with government systems such as HICAPS and the NDIA. The platform also offers sector-ready Service Australia Claim File and DEX reports, making financial management easier and more transparent for providers and clients alike.

Smart rostering tools and timesheets

Efficient workforce management is crucial in the care sector. MYP’s smart rostering tools enable providers to schedule shifts, track time and manage payroll effortlessly. This ensures the right staff are available at the right time, improving service delivery and reducing scheduling conflicts.

Improved coordination across teams

Effective communication and collaboration among care teams are crucial to providing high-quality care. Care management platforms facilitate seamless information sharing by:

• Centralising client records in one secure location
• Providing real-time updates on client progress
• Ensuring consistency in care plans and treatments
• Enabling better collaboration between multidisciplinary teams

Compliance management

Ensuring compliance with industry regulations and standards is essential in care. Care management software supports compliance by:

• Automating policy adherence and updates
• Providing audit trails for better transparency
• Offering risk management tools to identify potential issues
• Simplifying staff training and certification tracking

For providers looking to implement a solution that meets compliance requirements while enhancing efficiency, it’s essential to know how to choose the right care management software.

Real-time reporting

MYP’s real-time reporting capabilities provide data-driven insights to track performance and support informed decision-making. Features include progress tracking, financial reporting and compliance insights, enabling providers to identify trends and optimise care strategies.

Cost efficiency

Investing in an end-to-end care management solution can result in significant cost savings for providers. By streamlining processes and reducing manual effort, organisations can achieve:

• Lower operational costs through automation
• Better resource allocation and reduced waste
• Improved financial forecasting with data-driven insights
• Enhanced billing accuracy and revenue tracking

Security and data protection

With the increasing reliance on digital tools, ensuring the security and privacy of client data is more important than ever. Care management solutions offer robust security features, including encryption, role-based access control and regular data backups to comply with Australian privacy laws and care standards. 

One of the many benefits of cloud-based care management software solutions like MYP is the balance they offer between data and security and accessibility.

Impact on client outcomes

Improving client outcomes is the ultimate goal of care providers, and end-to-end care management solutions play a critical role in achieving this. By leveraging technology to enhance care delivery, these solutions empower providers with the tools they need to offer timely, effective and personalised care. Here are some key ways in which these solutions can positively impact client outcomes:

AI and machine learning

Advanced technologies such as artificial intelligence and machine learning are transforming care by enabling predictive analytics and personalised care recommendations. These tools can identify potential health risks early, support proactive interventions and improve operational efficiencies with automated workflows. AI-driven insights allow providers to anticipate client needs and deliver targeted interventions that improve long-term health outcomes.

Telehealth integration

The rise of telehealth has made it easier for clients to access care remotely. Care management solutions often include telehealth capabilities, allowing providers to offer virtual consultations, monitor clients remotely and provide timely interventions without in-person visits. This level of accessibility improves care outcomes by reducing barriers to care, such as geographic limitations or mobility challenges, ensuring clients receive the support they need when they need it.

Faster interventions

With real-time data and automated alerts, care providers can respond to changes in a client’s condition more quickly. This can lead to earlier detection of potential health issues, reduced hospital readmissions and improved client recovery times with proactive support. Instant access to critical health data ensures providers can act swiftly to address emerging health concerns, ultimately improving client well-being and preventing complications.

Enhanced care coordination

End-to-end care management solutions foster better collaboration among care teams, ensuring everyone involved in a client’s care has access to up-to-date information. This improves communication, reduces errors and ensures a consistent approach to treatment, all of which contribute to better client outcomes.

MYP: A comprehensive care management solution

MYP offers all the tools providers need in one powerful platform. From client records to invoicing, rostering and reporting, MYP ensures teams can work smarter and deliver exceptional care. With built-in compliance features, automated workflows and smart rostering tools, MYP simplifies the complexities of care management while enhancing service quality.

By adopting an end-to-end care management solution like MYP, care providers can maximise their impact. Discover how MYP’s end-to-end care management solution can help streamline your operations, enhance compliance and deliver better care. Request a demo today to see it in action.

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Understand the Support at Home program

The Support at Home program will replace existing in-home aged care programs, such as the Home Care Packages (HCP) Program and the Short-Term Restorative Care (STRC) Programme, starting from 1 July 2025. This program aims to:

• Simplify access to services through a Single Assessment System.
• Provide tailored support with 8 levels of funding.
• Ensure quick access to assistive technologies and home modifications.

Aged care providers should review their service offerings and adapt their business models to align with these funding levels and the upcoming integrated assessment system.

Familiarise yourself with the new Aged Care Act

The Aged Care Act 2024, passed in November 2024, will take effect from 1 July 2025. This rights-based legislation is designed to put the needs of older Australians at the centre of the aged care system. It focuses on:

• Centering the rights and needs of older people in care delivery.
• Establishing a fair and culturally safe single assessment framework.
• Increasing provider accountability with a strengthened regulatory model.

This Act aligns with recommendations from the Royal Commission into Aged Care Quality and Safety and will underpin reforms such as the Support at Home program and strengthened quality standards.

Transitional arrangements for care recipients

To ensure a smooth transition, the government has established transitional arrangements for those already receiving care:

• Home Care Packages recipients will be transitioned to equivalent Support at Home budgets, retaining any unspent funds.
• Residential aged care residents – Transitional arrangements will apply under a “no worse off” principle to protect existing residents from higher costs.

Utilise advanced care management solutions like MYP

MYP, a leading care management software, offers robust tools to help aged care providers adapt to these changes. By integrating MYP into your operations, you can:

• Streamline workflows and improve service delivery.
• Ensure compliance with new regulations through automated tracking and reporting.
• Enhance communication with clients and families.

Leveraging MYP’s technology can position your organisation to confidently meet the challenges of 2025.

Preparing your organisation for 2025

As an aged care provider, preparation is key to navigating these reforms successfully. Consider the following steps:

• Understand the changes – Familiarise yourself with the new programs and legislative requirements.
• Upgrade systems – Invest in technology and processes to align with new funding and reporting frameworks.
• Train your staff – Ensure your team understands the new standards, rights-based approach, and assessment tools.
• Engage with stakeholders – Communicate with clients, families, and workers about the changes and how they will benefit from the reforms.

The path forward

The upcoming reforms represent a transformative moment for aged care in Australia. The changes aim to create a fairer, more sustainable, and higher-quality aged care sector by putting older Australians at the heart of the system. Providers who proactively adapt to these changes will be well-positioned to deliver exceptional care in this new era.

Start preparing for 2025 today. Explore how MYP’s care management software solutions can streamline your operations and ensure compliance with the new Aged Care Act. For further details and resources, visit the Australian Government’s aged care reform page.

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Whether you’re a healthcare provider or caregiver, it’s essential to know what person-centred care truly means and why it matters. Read on to learn everything you need to know about the person-centred care framework. 

What is person-centred care?

Person-centred care is an approach that views patients as equal partners in their healthcare journey, treating them with respect, dignity and individuality. 

It moves beyond simply addressing a medical condition, emphasising the importance of understanding what matters to the patient and involving them in the planning and decision-making processes. 

This approach recognises that patients are not passive recipients of care; rather, they are active participants who bring valuable insights about their health, desires and life circumstances. 

By prioritising personal values and preferences, person-centred care in nursing and aged care aims to create a supportive environment that fosters trust and mutual respect between patients and healthcare providers. Remember that behind the progress notes in disability and aged care are real people. 

What is the importance of person-centred care?

Person-centred care plays a vital role in improving healthcare for individuals and the system as a whole. Here are the key reasons why it’s so important:

Patient outcomes

Person-centred care has been shown to significantly improve patient outcomes. When patients feel heard and respected, they are more likely to engage in their care, adhere to treatment plans and make positive lifestyle changes. 

This approach also encourages patients to develop the skills and confidence needed to manage their own health, leading to better overall health outcomes. 

Quality of care

Quality of care is enhanced when patients are treated as individuals with unique needs. Person-centred care ensures that treatment plans are tailored to each person’s preferences and circumstances, leading to more appropriate and effective care. 

By involving patients and their families in care decisions, healthcare providers can better address the full spectrum of patients’ needs, resulting in more coordinated and integrated care experiences.

Healthcare system efficiency

Person-centred care also contributes to greater healthcare system efficiency. By focusing on individualised care, the approach helps reduce unnecessary treatments, hospitalisations and readmissions, which can, in turn, lower healthcare costs. 

When patients are actively engaged in their care and have a clear understanding of their treatment, they are less likely to use emergency services, thereby alleviating some of the pressure on the healthcare system.

What are the 4 elements of person-centred care?

The person-centred care framework is built on four key elements:

1. Dignity, compassion and respect: This element focuses on treating each person with respect and valuing their individuality, ensuring they feel heard, understood and appreciated. 
2. Coordinated care: Effective communication and collaboration among healthcare professionals are key to providing seamless and integrated care that meets the patient’s needs.
3. Personalised care: Tailoring care and support to each person’s unique needs, preferences and circumstances ensures that the care provided is relevant and meaningful.
4. Empowering strengths and independence: Supporting individuals to recognise and build on their strengths and abilities fosters independence and enables them to live fulfilling lives with greater control over their care.

How to provide person-centred care

Marketing your NDIS business or aged care organisation is easy when you genuinely care for your clients, and that’s what person-centred care is all about. 

Providing person-centred care involves a series of key practices aimed at putting the individual at the heart of their care. 

Here’s how to effectively implement person-centred care in aged care, disability care and nursing contexts:

• Listen actively: Engage with the person and their family to understand their values, preferences and needs.
• Involve in decision-making: Ensure that the person is an active participant in planning their care by providing them with all necessary information and options.
• Coordinate care: Facilitate seamless communication and collaboration among different healthcare providers to ensure a unified approach to care.
• Personalise care plans: Tailor care and support strategies to fit the individual’s unique circumstances, preferences and lifestyle.
• Regular review: Continuously assess and adjust the care plan based on the person’s feedback and changing needs.
• Show respect and compassion: Treat the individual with dignity, empathy and respect in all interactions.
• Provide support: Offer practical assistance and emotional support to help the person manage their health and well-being effectively.

What is an example of a person-centred plan?

A person-centred plan is a detailed and tailored approach that captures an individual’s personal needs, goals and preferences. 

Here’s an example of what a well-rounded person-centred plan might look like:

• Personal information: Basic details such as the individual’s name, contact information and key contacts for emergencies.
• Medical history: Comprehensive information about existing and past health conditions, treatments and ongoing medications.
• Mental health: Insight into the individual’s mental health status, including any relevant conditions and preferred support mechanisms.
• Social support: Overview of the individual’s support network, including family, friends and community resources, and how these can be leveraged for additional support.
• Environmental risks: Identification of potential risks in the individual’s home or living environment that could affect their safety or health.
• Nutrition requirements: A summary of dietary needs, preferences and any special considerations such as allergies or medical dietary restrictions.
• Interests and activities: The individual’s personal interests, hobbies and activities they enjoy, which should be considered in planning their care.
• Communication preferences: The individual’s preferred methods of communication and any specific needs related to interacting with healthcare providers.

Each section of the plan should include the individual’s goals and the support strategies that will be implemented to make these goals a reality.

What is an example of person-centred care?

An example of person-centred care can be illustrated through the case of Sarah, a 65-year-old woman managing type 2 diabetes. 

Here’s a detailed look at how person-centred care is applied in her situation:

1. Initial assessment

Personal consultation: Sarah’s healthcare provider begins with a comprehensive assessment that includes discussions about her medical history, lifestyle, preferences and goals. They spend time understanding her concerns about managing diabetes and her daily routines.

Involvement of family: Recognising the importance of support, Sarah’s family is also included in the discussions to ensure they are informed and can provide necessary assistance.

2. Personalised care plan

Customised goals: Based on the assessment, Sarah and her healthcare team set specific, achievable goals, such as improving blood sugar control and increasing physical activity. These goals are tailored to her personal preferences and lifestyle.

Dietary adjustments: Sarah’s care plan includes working with a dietitian to create a meal plan that aligns with her dietary preferences and health needs, taking into account her likes, dislikes and any food sensitivities.

3. Coordinated care

Integrated team approach: Sarah’s care involves coordination between her primary care physician, a diabetes educator, a dietitian and a pharmacist. Each professional communicates regularly to ensure that all aspects of her care are aligned and that her needs are met comprehensively.

Care management software: The team uses care management software to track Sarah’s progress, share updates and adjust her care plan as needed. This software helps ensure that everyone involved has access to the most current information and can collaborate effectively.

4. Ongoing support and adjustments

Regular check-ins: Sarah has scheduled appointments with her healthcare provider and other team members to monitor her progress. These check-ins are used to review her blood sugar levels, assess her adherence to the care plan and address any new concerns or challenges.

Empowerment and education: Sarah is provided with educational resources about managing diabetes, including how to monitor her blood sugar levels, adjust her medication, and make informed lifestyle choices. This empowers her to take an active role in her health management.

5. Feedback and adaptation

Responsive adjustments: Based on Sarah’s feedback, her care plan is adjusted to better fit her needs. For instance, if she experiences difficulties with certain dietary changes or medication side effects, her care team works together to find solutions that work for her.

Emotional and social support: Sarah receives emotional support through regular conversations with her care team and access to support groups where she can connect with others in similar situations. This holistic support helps address her emotional well-being alongside her physical health.

This example illustrates how person-centred care integrates the individual’s preferences and needs into every aspect of their care, ensuring a holistic, respectful and effective approach to health management. Visit the Australian Commission on Safety and Quality in Health Care website for more examples of person-centred care. 

What is the key to person centred care?

The key to person-centred care lies in genuinely valuing each individual’s unique needs, preferences and strengths. By embracing a holistic approach that prioritises dignity, respect and active collaboration, care providers can ensure that their services truly reflect what matters most to the person receiving care.

Person-centred care software plays a crucial role in this process, offering tools that streamline communication, track individual care plans and facilitate coordinated support across multidisciplinary teams. 

The benefits of cloud-based software for NDIS businesses and other healthcare organisations are clear: it not only enhances the quality of care but also improves efficiency and outcomes by making it easier to manage complex needs and adjustments in real-time.

To experience the transformative impact of advanced care management, explore MYP’s cloud-based care management software designed to support person-centred care. Request a demo today to see how MYP can help you provide the highest standard of care while simplifying your day-to-day operations.

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This is where care management software comes in. In this blog, we’ll explore the many benefits of automating care management and how it’s transforming healthcare delivery for both patients and providers.

What is care management automation?

Care management automation involves the integration of technological tools and software solutions to streamline and enhance the coordination and delivery of patient care.

At its core, care management automation leverages advanced software capabilities, including artificial intelligence (AI), machine learning, and data analytics, to streamline and optimise the tasks involved in coordinating and managing patient care.

This includes automating healthcare processes that traditionally require significant manual effort, such as scheduling, data entry, patient monitoring and communication between healthcare providers and patients. 

What are the benefits of automating care management processes?

1. Increased efficiency

Automating care management dramatically increases operational efficiency by streamlining processes that were previously manual and time-consuming.

Administrative tasks such as scheduling, billing, and record-keeping are completed much faster, allowing staff to focus on more critical aspects of patient care.

Automated systems also facilitate real-time updates and notifications, ensuring that everyone involved in patient care is on the same page and reducing delays caused by miscommunication or outdated information.

This real-time coordination enhances the overall workflow, making it easier to manage daily operations and respond quickly to any changes in patient needs.

Automated tools for case noting and reporting further contribute to efficiency by allowing caregivers to quickly document patient interactions and outcomes, ensuring accurate and timely records without interrupting their caregiving duties.

Embracing automation in care management not only enhances operational efficiency but also improves the quality of care provided to patients.

2. Cost reduction

Automating care management significantly reduces operational costs by minimising manual tasks. Administrative duties such as data entry, scheduling, and invoicing are streamlined, freeing up staff time and reducing the need for extensive administrative resources.

This allows healthcare providers to allocate their budget more effectively, investing in patient care rather than administrative overhead. Additionally, automation ensures optimal resource use, from matching staff to shifts based on availability and skills to efficiently managing care schedules.

This ensures that the right caregiver is assigned to the right patient at the right time, minimising gaps in care and reducing unnecessary labour costs. Using comprehensive care management software can lead to substantial cost savings and more effective use of resources.

3. Improved accuracy and consistency

Automation greatly enhances the accuracy and consistency of care management. Manual processes are prone to human error, but automated systems ensure that data entry and other repetitive tasks are completed with high precision.

This reduces the likelihood of mistakes in patient records and care plans, leading to better patient outcomes. Automation also leads to standardised procedures across the organisation, ensuring that every patient receives the same level of care regardless of the individual caregiver.

This consistency is crucial for maintaining high standards of care and ensuring that every patient receives the best possible treatment. Adopting an automated care management system can help healthcare providers achieve these improvements seamlessly.

4. Better record keeping

Centralised electronic records are a significant benefit of automating care management. All patient information, including personal, medical, and service details, is stored in a single, secure location, making it easily accessible to authorised personnel.

This centralisation facilitates better communication among care teams and ensures that everyone has the most up-to-date information. Additionally, automated systems maintain comprehensive historical data, allowing for better long-term patient care and more informed decision-making based on past records.

MYP’s cloud-based software benefits healthcare providers by giving them the flexibility to access critical information anytime, anywhere, with robust data protection measures in place.

5. Enhanced data management

Efficient data collection and analysis are key benefits of automating care management. Automated systems can gather data from multiple sources, integrate it, and provide real-time analytics that support proactive decision-making.

This data-driven approach allows healthcare providers to identify trends, anticipate patient needs, and tailor interventions accordingly. Enhanced data management capabilities lead to more informed decisions and better patient outcomes. 

6. Satisfied and supported carer team

Automation reduces the workload of carers by handling repetitive administrative tasks, allowing them to focus on patient interaction. By providing carers with tools and resources to perform their tasks more efficiently, automated systems free up carers to provide higher-quality, personalised care.

User-friendly interfaces and mobile accessibility make it easier for carers to manage their schedules, access patient records, update progress notes and communicate with other team members. This support makes carers’ work more manageable and rewarding, leading to higher job satisfaction, reduced burnout and a more motivated care team.

7. Business growth and scalability

Automated care management systems are designed to support business growth and scalability. As the volume of patient data and care tasks increases, these systems can handle larger workloads without compromising on care quality.

Automation enables healthcare providers to expand their operations and serve more patients efficiently. Moreover, automated systems are adaptable to changing healthcare needs and regulations, ensuring that providers can continue to deliver high-quality care as their business grows and evolves. 

8. Regulatory compliance

Maintaining regulatory compliance is a crucial aspect of healthcare management, and automation simplifies this process significantly. Automated care management systems ensure that all procedures and documentation adhere to healthcare regulations, simplifying disability, allied health and aged care compliance.

These systems can generate accurate and timely reports for stakeholders, facilitating transparent communication and simplifying audits. By automating compliance-related tasks, healthcare providers can avoid potential penalties and ensure they meet all necessary standards, thereby maintaining their reputation and operational integrity.

9. Higher patient engagement

Automation plays a vital role in enhancing patient engagement by providing tools that keep patients informed and involved in their care. Automated communication systems enable timely updates, reminders and personalised messages, which help patients stay on track with their care plans.

Continuous patient monitoring through automated systems ensures that any changes in patient conditions are promptly addressed, improving health outcomes. Engaged and informed patients are more likely to adhere to their treatment plans and participate actively in their healthcare journey, leading to better overall satisfaction and well-being.

Automate your processes using MYP’s care management software

By leveraging automation, healthcare providers can streamline administrative tasks such as scheduling, record-keeping and data analysis, ensuring greater accuracy and efficiency in patient management. This not only enhances workflow efficiency but also allows more time for direct patient interaction, ultimately improving patient outcomes and satisfaction. 

With seamless data sharing and real-time analytics, MYP’s all-inclusive software enables better coordination among healthcare teams, leading to more personalised treatment plans and comprehensive care delivery. Experience the transformative benefits of automation for patient care firsthand — book a demo with us today and discover how MYP can optimise your care management processes.

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What is care management software?

Care management software is a digital solution designed to streamline and automate various administrative and operational tasks within care organisations. This type of software is particularly valuable for sectors like disability services, aged care, and allied health, where managing complex workflows, regulatory compliance, and extensive client information is essential.

By leveraging care management software, organisations can reduce administrative burdens, improve service delivery, and ensure better outcomes for their clients.

If you have a business in the NDIS, aged care or allied health sector, here’s what you need to consider when choosing care management software to support your organisation’s needs.

Your organisation’s needs

Each organisation has unique requirements based on the services they provide. Whether you are a plan manager, service provider, SIL (Supported Independent Living) provider, support coordinator, or allied health specialist, understanding your specific needs is the first step.

Identify the core functionalities that are essential for your operations and ensure the software you choose can meet these needs efficiently.

Comprehensive feature set

Look for software that offers a comprehensive suite of features. Essential functionalities to consider include:

• Participant management: Efficiently handle participant information, plans, and schedules.
• Invoicing and billing: Streamline financial processes with automated invoicing and billing.
• Reporting and compliance: Generate reports to comply with NDIS standards and regulatory requirements.
• Scheduling and rostering: Manage staff schedules and participant appointments seamlessly.
• Communication tools: Facilitate easy communication between staff, participants, and their families.

Having a robust feature set ensures that the software can handle all aspects of your care management needs.

User-friendly interface

Ease of use is critical for ensuring that your team can quickly adapt to the new software. A user-friendly interface reduces the learning curve and enhances productivity. Look for software that is intuitive and easy to navigate, allowing your staff to focus more on delivering quality care rather than struggling with complex systems.

Integration capabilities

Your care management software should integrate seamlessly with other systems you use. Whether it’s accounting software, communication platforms, or other management tools, integration capabilities ensure a smooth flow of information and reduce the risk of data silos.

Check if the software supports robust integration options, enabling you to connect various systems and streamline your operations. 

Scalability

As your organisation grows, your software should be able to scale with you. This means handling increased data volume, supporting more users, and offering advanced features that cater to your expanding needs. Ensure the software you choose is designed to scale, providing long-term value and support as your organisation evolves.

Compliance and security

Compliance with NDIS and other regulatory standards is non-negotiable for care management software. Ensure that the software you choose adheres to all relevant guidelines and offers robust security features to protect sensitive data. Prioritising compliance and security gives you peace of mind that your data and operations are safeguarded.

Customer support and training

Reliable customer support and comprehensive training are essential for a smooth transition to new software. Check for the availability of training resources, customer support channels, and ongoing assistance. Good customer support and training help your team get the most out of their software, ensuring efficient adoption and use.

Cost-effectiveness

While cost shouldn’t be the sole determining factor, it’s important to consider the software’s value for money. Evaluate the pricing structure and ensure that it aligns with your budget without compromising on essential features. Look for software solutions that deliver high value by transforming workflows and saving time and costs.

Choose MYP for care management software that will transform the way you work

Choosing the right care management software is a strategic decision that can enhance your organisation’s efficiency and service delivery. By considering the factors outlined above, you can select a solution that meets your current needs and supports your growth and adaptation as the Australian care industry evolves.

MYP, with its purpose-built platform, stands out as an excellent choice for NDIS and aged care providers in Australia, offering comprehensive features, ease of use, and robust support tailored to the unique needs of the sector.

Ready to transform your workflows and enhance your service delivery? Explore MYP’s care management software today and discover how it can make a difference for your organisation. Book a free demo with our team.

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So, to celebrate, we would like to introduce you to the new and improved MYP user experience – to be launched later this year!

As MYP sets sail for the next 25, we have expanded our horizons to include community and health as our core commitments. We have numerous ‘game-changing’ updates coming in the next few months and look forward to continuing this story with you or welcoming you to it.

For those who enjoy knowing the story behind the story, reaching 25 is an excellent time to share some of the key moments in the MYP journey. If this is of interest, grab your preferred refreshment and read on:

MYP started in 1999 as a management consulting business called Access Management Consultants (AMC) by Steven and Jenny Eager from their home office. With a passionate purpose to help business owners and their teams succeed, it wasn’t long before it grew to be one of the largest businesses of its kind. With a team of consultants working in areas such as business, people management, recruitment and technology, AMC was eventually helping hundreds of small to medium businesses across Australia and New Zealand.

It was with our work in the technology area that a new idea started to germinate. In 2006, the internet was growing rapidly, and the idea of providing services and information across the Internet was seen as the way of the future. In our consulting world, we felt that a financial benchmarking solution would be valuable to our clients and anyone else in business. So, with almost no software development experience in our team, we commenced the development of an exciting new financial benchmarking tool that we would offer on a monthly subscription basis. Of course, this new idea needed a name, and after an intense brainstorming session, one of our management consultants came up with the name ‘myYardstick’. We all loved it.

Of course, you don’t dive into the world of software creation without making many mistakes and ‘burning’ a lot of time and money. It is an excellent example of how knowing a little protected us from being daunted by the real journey ahead.

We quickly learned from the release of myYardstick that most businesses may have been very interested in the financial benchmarking information but did not understand how it could be really valuable to them. So, with a pivot that a ballerina would have been proud of, we re-pitched our initial solution (and future cloud-based advisory tools) to others who could help interpret the information – namely accounting firms, business advisers, banks and franchisors. With this shift (and a lot of evangelising by us), we started growing our software adventure rapidly. As you would expect, this change in focus also required a name change and myYardstick Professional was born.

Until 2012, myYardstick Professional became a key platform for many advice businesses use with their clients. However, the most fateful of all events was just around the corner. In 2013, the National Disability Employment Scheme (NDIS) commenced its initial rollout with pilot sites in various locations. This resulted in many significant changes, including moving spending decisions to those with a disability. In this early phase, disability service providers had to calculate the cost of delivering their services to participants and quote/charge a fee for service (with a mark-up) accordingly. At the time, organisations providing these services had no way of making that calculation. Fortuitously, one of the advisers using our platform asked if we could develop a solution using our myYardstick benchmarking module to help solve this problem.

While it would be nice to say ‘the rest is history’, moving from that moment to where we are today was anything by a straight line. For those who have started or operated their own business, it is a venture littered with blood, sweat and tears. However, the demand for our work in this new world of service to those with a disability grew so rapidly that we once again pivoted to build a platform for the NDIS. Once more, we faced a dilemma concerning our name as myYardstick Professional would no longer make sense. In the tradition of some of the world’s most well-known businesses, we took the highly creative route of turning our name into an acronym, MYP.

Since this initial NDIS work in 2013, MYP has built one of (if not the) most comprehensive platforms for the community sector (now also including aged care). To get this point is a reflection on the efforts of many people, including the MYP team, and significant contributions from people and organisations in the disability and community world. Specifically, as MYP directed its time and resources to build the MYP platform, early MYP adopters were so enthusiastic about the direction that they contributed their time and financial resources to invest in developing different parts of the system. We believe that this contribution has been rewarded in multiple ways, but most importantly, with a continuation of the ethos to help people, which was the founding purpose of MYP 25 years ago.

As MYP sets sail for the next 25, we have expanded our horizons to include community and health as our core commitments. We have numerous ‘game-changing’ updates coming in the next few months and look forward to continuing this story with you or welcoming you to it.

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With a vision to enhance client outcomes through expanded capabilities, MYP will integrate iinsight’s robust practice management platform seamlessly into its HealthTech ecosystem. This merger will fortify MYP’s position as the largest care and practice management software provider in Australia, with comprehensive end-to-end solutions.

“We are excited to join forces with BeSoftware,” said John Fisher, CEO of MYP, highlighting the alignment of values and shared commitment to innovation and client success. “This acquisition allows us to combine our expertise, knowledge, and skills to accelerate our roadmap delivery, enhancing our ability to support expansion in the sector.”

The merger brings together a wealth of industry knowledge and experience, paving the way for accelerated international expansion into the USA, Canada, and the UK. By merging teams and resources, MYP anticipates synergistic benefits across all business functions, markets and cloud solutions.

For existing iinsight users, this merger promises expanded support resources, integration opportunities with MYP’s iinduct learning & compliance platform, and accelerated feature development through shared roadmap strategies.

“This is a transformative moment for both companies,” added the CEO, “as we embark on a journey to redefine what’s possible in software solutions within HealthTech.”

Together, MYP and iinsight are poised to set new benchmarks in software innovation, providing comprehensive tools that streamline operations and elevate client service delivery in the health and community care sectors across Australia and global markets.

For media inquiries and further information, please contact Angus Edmonds or Alana Livermore at marketing@mypcorp.com

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After several interviews I decided to take the leap to MYP, without really knowing anything about the NDIS or Aged care sector and even less about MYP or what a CRM did beyond store data.  During the interview process I witnessed a yearning from John and Alana, a yearning for growth, for development, that transcended through to all staff members in the business.  John stated that MYP was the best kept secret in this sector.  How can we change that?  I am now part of an integrated and high performing Sales team of 5, supported by a strong Marketing team.  In the last 12 months I have seen multiple feature launches and been privileged to sit on ideation sessions for them.  Appointments for Allied Health, Bulk OCR for Plan Management, Provider Travel for our Services, Integration to Aged Care, and our API integration to PACE, the system to be replacing PRODA.  Don’t even get me started on our complete overhaul of our security and permissions, adopting new technologies in this space.  Coming on board with MYP is not just about embracing the latest technology that this space has to offer, it’s also about joining a family, a community of like-minded individuals and businesses.

The last 12 months have allowed me to meet with some of the most selfless individuals that Australia has to offer.  Its inspiring to see how these types of organisations operate, giving up their time in the pursuit of making participants lives better.  It’s a privilege for me to demonstrate a product to the NDIS & Aged Care sector that truly makes our clients life easier, giving them more time back to spend with their participants, and give families the ability to easily see how their relations are progressing.  We have fostered relationships across the board, with some large providers who are seeking to restructure and streamline their administrative tasks to the small startup organisations whose focus is to do right by their participants.

On an individual level, what has MYP looked like? I attended 11 industry events, in all but one state (I will be there soon Tasmania), completed 190+ demonstrations of our system, been to four separate “welcome to the team” lunches, sat through some great meetings & sat through some difficult meetings and witnessed how a business acquires another (welcome to iinduct).  From day one I have been given the tools and materials on how the NDIS & Aged Care sector works and I have been trained how to showcase our product, using a rigid demonstration process and then been allowed the freedom to adapt to suit my style.  More importantly, and I alluded to it earlier, I have had the opportunity to watch a team grow.  Presently, I have a fantastic and diverse set of talented individuals that form part of my core team.  A team that I prank and wind up daily, a team that I draw support and constructive criticism from.  A team that I have been able to impart my knowledge on, but that has taught me so much too. And above all, a team that allows expression and freedom of ideas.  Big thank you for putting up with me to Alice, Al, Rachel, Brendan and Alana.

2024 is a very exciting year for MYP.  We have a multitude of new features coming.  Our momentum isn’t slowing, not only are we looking to improve our UX & UI, but we are also further expanding our PACE offering, launching in home aged care (CHSP), predictive leave and partnering with a one of the largest software/ hardware providers in the world in looking at ways we can implement AI into our system.

I personally have a big year ahead.  As of January 2024, I am officially a permanent resident of Australia after a long 8 years of turmoil, in addition I am finally able to take my daughter back to the United Kingdom for three weeks to meet her family over there.  Our family is growing (more to come on that later).  Work wise, I plan on further increasing my knowledge of this sector, broadening my understanding of the aged care sector and reaching out to as many different clients as possible across these two sectors, letting them in on the secret that is MYP.

So, that leads me to wrap up this blog with: What does MYP stand for?  My subjective interpretation of what MYP stands for, based on what I have seen over the last 12 months is “maximise your potential.”

By Alistair Walsh, Sales Specialist

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